Updated 08/29/2024

We make every effort to ensure that the information on this site is accurate and up-to-date, and we reserve the right to correct its content at any time without prior notice. However, we cannot guarantee the accuracy, precision or completeness of the information made available on this site.

Consequently, we decline all responsibility :

• for any imprecision, inaccuracy or omission of of the information available on of;

• for any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on of;

• more generally for any damage, direct or indirect, whatever the cause, origin, nature or consequences, caused as a result of access by any person to the site, or the impossibility of accessing it, the use of the site and/or credit given to any information coming directly or indirectly from the latter.

These general terms and conditions of sale are systematically brought to the attention of each buyer to enable them to place an order on of the present website, to the exclusion of all other conditions, in particular those in force in stores.

Consequently, the act of placing an order implies the buyer's full and unreserved acceptance of these general terms and conditions of sale, to the exclusion of any other documents, such as prospectuses, advertising, direct mail, catalogs issued by the seller, which are for information purposes only.

In the absence of express acceptance by the buyer, any condition to the contrary will be unenforceable against the seller, regardless of when it may have been brought to the seller's attention.

The fact that the seller does not invoke any of the present terms and conditions of sale at a given time may not be interpreted as a waiver of the right to invoke any of the said terms and conditions at a later date.

Merchant

Ella Baché products at Canada are distributed exclusively by "Distribution Kathleen".

Director of publication : Côté, Alexandre.

Customer service

For information, questions or advice, please contact our customer service department by e-mail at info@distributionkathleen.com or by telephone at 1-800-523-1728.

If you have any questions about your order, you can also contact our customer service department using the contact details above.

Site host

The store is hosted by "Squarespace".

Offers and prices

Our commercial offers are limited to Canada and the United States.

The prices appearing of on this Site are indicated in $CAD exclusive of tax and exclusive of shipping or delivery charges (see Delivery conditions), and are subject to change at any time, it being understood that the products ordered are invoiced at the prices in force when the order is recorded.

Shipping costs are $17 CAD, except in special cases. Products remain the property of Distribution Kathleen until full payment has been received.

Our promotional offers are only valid for the duration of the offer in question. We reserve the right to change, adapt or modify prices without notice and subject to Distribution Kathleen.

If a price is missing under a product, we reserve the right to make the change without notice. We reserve the right to charge of the original method of payment used for the transaction of Ella Baché.ca

contests and giveaways

We offer the opportunity on our social networks to win products/ gift boxes or any other form of offer available from Ella Baché Canada Only. Any other offer, approach that do not come directly from Ella Baché Canada Official is not authorized or veridict. We only contact the selected persons on the exact date of the contest completed and established by the primary party and this, under all conditions.

No request for a Bank Card or Credit Card will be made by either of the two third parties. No request to pay a sum x or any other monetary request will be made.

Gifts refers to all items given free of charge to the Customer as part of an Order, such as, but not limited to, samples, tote-bags and kits, etc.

Samples, gifts or contests are neither exchangeable nor refundable. Ella Baché Canada and Distribution Kathleen reserves the right to terminate the contract at any time without notice to the offeror.

Order and transaction validation

It is important to specify your telephone number, postal address and e-mail address when placing an order. When you confirm your order, you declare that you accept the order and these terms and conditions in full and without reservation. Your order will then be forwarded to our customer service department for processing.

We reserve the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, fraud or, more generally, for any other reason.

As soon as your order has been registered, a detailed acknowledgement of receipt will be sent to your e-mail address. This acknowledgement will specify the exact amount invoiced and the terms of delivery of your order. You accept that our order registration systems are proof of the nature and date of the agreement. We are not responsible for the non-receipt of the confirmation e-mail; it is the buyer's responsibility to check all such records.

Product availability

As a general rule, information about the availability of products is provided to you when placing your order. However, it may happen that a product becomes temporarily unavailable after placing your order. In such cases, we undertake to inform you by email or phone within 8 days and to indicate the waiting time for receipt of this product. If you wish, you can contact us by email at @infodistributionkathleen.com or by phone at 1-800-523-1728 to decide what action is required.

Payment

Payment is made according to the payment method authorized by the commercial offer concerned. Online payment by credit card is fully secured by our partners Paypal, AFTERPAY (except PQ) or KLARNA. The entire transaction is encrypted and sent to the servers of PayPal, AFTERPAY (except PQ) and KLARNA in SSL (Secure Socket Layer) mode. You can then make your purchases in complete security. In the case of payment by credit card, the transaction amount is debited when the order is placed.

Delivery

Delivery times vary according to the carrier and the nature of the products ordered. Packages are generally dispatched within 24/48 h. (variable according to region and state).

loss of parcel in transit

Purolator or Poste Canada are very reliable services. However, as with any shipment, there may be a delay in delivery or the package may go astray. In the event of a delivery delay of more than 7 days, the customer must inform the Distribution Kathleen customer service department (Ella Baché CA), which will forward the information to the Post Office or Purolator to initiate an investigation. This investigation may take up to 21 days from the time it is opened. If the parcel is found during this period, it will be returned immediately to the customer's home address (in most cases). If, on the other hand, the parcel is not found at the end of the 21-day investigation period, the Post Office or Purolator will consider the parcel lost. In this case, Ella Baché CA will send a replacement parcel at the customer's expense. If the lost product(s) is (are) no longer available at that time, Ella Baché CA will reimburse the Customer for the full amount of the lost product(s).

Respect for privacy

Information concerning you is intended for our company in order to process your orders, to provide you with the services to which you subscribe and to send you offers. To enable you to receive offers from our partners by post, telephone or e-mail, we may communicate this information to them.

Your data may be used to issue internal company statistics.

Our site is also designed to be particularly attentive to our customers' needs. That's why we use cookies, the nature of which you can control by accepting, refusing or defining the terms and conditions at the bottom of the page as soon as you open the site.

Refunds, EXCHANGES and product returns

Please note that the product can only be returned/exchanged if :

• The product(s) are in their original, unopened packaging (read sealed).

• The customer must expressly request this from customer service.

• The product must be returned within 7 days of receipt of the goods.

• Product exchanges will be handled in the same way as returns, with the exception of special third-party requests, and will be handled directly by our customer service department.

The buyer is responsible for return shipping costs, which must cover sufficient postage and ensure the safety of the products so as not to damage them.

Should the products be damaged during the return journey, Ella Baché declines all responsibility and will be entitled to refuse the parcel and not to refund the order.

Advices

Would you like some advice ? Don't hesitate to contact one of our Beauty Consultants by e-mail at : info@distributionkathleen.com

Or by visiting one of our partner spas (list currently unavailable).

The consumer guarantee

The customer benefits from the legal warranty of hidden defects on delivered products.

Liability

The products offered comply with current Canadian legislation.

Accuracy of information

We make every effort to ensure that the product photographs reproduced on of illustrate the products as faithfully as possible. We invite you to consult the description of each product to find out about its characteristics; in case of doubt or if you require further information, please do not hesitate to contact our customer service department.

Ella-Baché and Distribution Kathleen shall not be held liable for non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications, flood, fire, etc. Distribution Kathleen shall not be held liable for any consequential loss, operating loss, loss of profit, loss of opportunity, damages or expenses.

Hypertext links may lead to sites other than this one. Distribution Kathleen accepts no responsibility if the content of these sites contravenes current laws and regulations.

Ban on off-grid sales

Our products are intended to be sold only in our distribution networks. Accordingly, it is prohibited to sell, buy or receive as a gift our products for the purpose of their resale outside of our networks, including on websites. Beyond an infringement of our brands or the integrity of our products, such actions may be liable to civil and criminal liability of their authors.

Intellectual property

Product descriptions and pages are intended for customers of the Ella Baché website. Reproduction is not authorized unless otherwise indicated by the publication director.

Applicable texts

This contract is subject to Canadian law. The language of this contract is French. In the event of a dispute, the Canadian courts will have exclusive jurisdiction.

Modification of the Terms and Conditions

Ella Baché and Distribution Kathleen reserve the right to adapt or modify these terms and conditions at any time. The new terms and conditions of sale will be brought to the customer's attention and will only apply to sales made after the modification.